PHUMLA WILLIAMS THE absence of a COVID-19 vaccine elevates prevention measures as a country’s first line of defence against the onslaught of the virus. To create awareness of these measures and effect behaviour change, reliable information needs to be shared with citizens so that they can make informed decisions on protecting themselves and their families. Communication that provides accurate, useful, and up-to-date information has become an essential tool in a country's mitigating strategy. The pandemic has however changed the way that many governments engage with their citizens as face-to-face interactions are limited due to the nature of the virus.  At…